Last updated: 8 April 2026
These Terms of Service ("Terms") govern your access to and use of the Haiman platform and related services. Please read them carefully before subscribing to or using the Service. By accessing or using the Service, you agree to be bound by these Terms.
In these Terms, the following definitions apply:
By creating an account, subscribing to a plan, or otherwise accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are entering into these Terms on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms.
If you do not agree to these Terms, you must not access or use the Service.
To use the Service, you must create an account and provide accurate, complete, and current information during the registration process. You agree to update your account information promptly to keep it accurate and current.
You must be at least 18 years of age to create an account and use the Service. By registering, you represent and warrant that you meet this age requirement.
You are solely responsible for maintaining the confidentiality of your account credentials, including your password and any API keys or access tokens associated with your account. You agree to notify us immediately at hello@haiman.ai if you become aware of any unauthorised use of your account. Haiman shall not be liable for any loss or damage arising from your failure to safeguard your account credentials.
The Service is offered on a monthly subscription basis. Payment is processed through Stripe, our third-party payment provider. By subscribing, you authorise Haiman to charge the applicable subscription fee to your designated payment method on a recurring monthly basis.
Subscriptions renew automatically at the end of each billing cycle unless cancelled prior to the renewal date. You may cancel your subscription at any time through your account settings or by contacting us at hello@haiman.ai.
If you upgrade or downgrade your subscription plan, the change will take effect immediately. Any difference in fees will be prorated for the remainder of the current billing cycle.
Haiman reserves the right to modify subscription pricing at any time. We will provide at least 30 days' written notice of any price changes via the email address associated with your account. Continued use of the Service after the effective date of a price change constitutes acceptance of the new pricing.
All fees are non-refundable. No refunds or credits will be issued for partial months of service, upgrades or downgrades, or unused portions of a subscription period.
Each subscription plan includes monthly usage allowances for various Service features, including but not limited to: AI-generated content calls, outbound emails sent, web research queries, and lead enrichment lookups. Specific usage limits for each plan are detailed on our pricing page and within your account dashboard.
Usage allowances reset at the beginning of each billing cycle. Unused allowances do not roll over to subsequent billing periods.
If you exceed the usage limits included in your plan, the affected features may be temporarily restricted until your allowances reset at the start of your next billing cycle. Haiman will notify you when you approach or reach your usage limits. You may upgrade your plan at any time to increase your allowances.
You agree to use the Service in compliance with all applicable laws and regulations, including but not limited to:
You must not use the Service to:
Haiman reserves the right to suspend or terminate your account if we reasonably determine that you have violated this section.
The Service uses artificial intelligence to generate email content, research summaries, and other written materials. All AI-generated content is provided on an "as is" basis. Haiman does not guarantee the accuracy, completeness, suitability, or fitness for any particular purpose of any AI-generated output.
You are solely responsible for reviewing, editing, and approving all AI-generated content before it is sent to any recipient. You acknowledge that AI-generated content may contain errors, inaccuracies, or inappropriate material, and you agree to exercise your own judgement before using or distributing such content.
You assume full responsibility for all communications sent using the Service, including any AI-generated content that you choose to send or approve for sending. Haiman shall not be liable for any claims, damages, or losses arising from AI-generated content that you send or publish.
You retain full ownership of all data that you upload, import, or otherwise provide to the Service, including but not limited to lead lists, prospect information, company knowledge bases, email templates, branding assets, and any other content you submit ("Subscriber Data").
By using the Service, you grant Haiman a limited, non-exclusive, royalty-free licence to use, process, and store your Subscriber Data solely for the purpose of providing and improving the Service. Haiman will not sell, share, or disclose your Subscriber Data to third parties except as required to provide the Service or as required by law.
Haiman may use anonymised, aggregated data derived from usage of the Service for analytical and product improvement purposes. Such data will not identify you or any individual.
The Service, including all software, algorithms, user interfaces, documentation, trademarks, logos, and other materials provided by Haiman, is and remains the exclusive property of Haiman and is protected by intellectual property laws.
Subject to your compliance with these Terms and payment of applicable fees, Haiman grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service during the term of your subscription solely for your internal business purposes. This licence does not include the right to sublicence, resell, or distribute the Service to any third party.
You must not remove, alter, or obscure any proprietary notices, labels, or marks on the Service.
Each party agrees to treat as confidential all non-public information received from the other party that is designated as confidential or that a reasonable person would understand to be confidential given the nature of the information and the circumstances of disclosure ("Confidential Information").
The receiving party shall not disclose the disclosing party's Confidential Information to any third party without the prior written consent of the disclosing party, except to employees, contractors, or advisors who need to know such information to perform obligations under these Terms and who are bound by confidentiality obligations at least as protective as those set out here.
Confidential Information does not include information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was already known to the receiving party prior to disclosure; (c) is independently developed by the receiving party without reference to the Confidential Information; or (d) is required to be disclosed by law, regulation, or court order, provided the receiving party gives prompt notice where legally permitted.
To the maximum extent permitted by applicable law, Haiman's total aggregate liability to you for all claims arising out of or relating to these Terms or the Service shall not exceed the total fees paid by you to Haiman in the twelve (12) months immediately preceding the event giving rise to the claim.
In no event shall Haiman be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to damages for loss of profits, revenue, goodwill, data, business opportunities, or anticipated savings, whether based on warranty, contract, tort, negligence, strict liability, or any other legal theory, even if Haiman has been advised of the possibility of such damages.
Nothing in these Terms excludes or limits liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded or limited under applicable law.
You agree to indemnify, defend, and hold harmless Haiman and its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:
Either party may terminate these Terms and your subscription by providing 30 days' written notice to the other party. You may cancel your subscription at any time through your account settings or by contacting us at hello@haiman.ai.
Haiman may suspend or terminate your access to the Service immediately and without prior notice if: (a) you breach any material provision of these Terms; (b) you fail to pay any fees when due; (c) we are required to do so by law; or (d) we reasonably believe that your continued access poses a security risk to the Service or other users.
Upon termination, your right to access and use the Service will cease. Your Subscriber Data will be available for export for a period of 30 days following the effective date of termination. After this 30-day period, Haiman may delete your Subscriber Data and is under no obligation to retain it. Sections of these Terms that by their nature should survive termination shall continue in full force and effect.
Haiman reserves the right to modify or update these Terms at any time. We will provide at least 30 days' notice of any material changes by sending an email to the address associated with your account and by posting the updated Terms on our website with a revised "Last updated" date.
Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you must stop using the Service and cancel your subscription before the changes take effect.
These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms, including any dispute regarding the existence, validity, or termination of these Terms.
If you have any questions about these Terms or the Service, please contact us at:
Haiman Limited
66 Paul Street, London, EC2A 4NA, United Kingdom
Registered in England and Wales, company number 17143318
Email: hello@haiman.ai